Effective Date: 1st July 2025
Business Name: The Gentle Bakery
Please read these Terms and Conditions carefully before placing an order. By purchasing from The Gentle Bakery, you agree to be bound by these Terms.
1. Products & Orders
- Our baked goods are made fresh using high-quality ingredients
- Product availability may vary and is subject to change without notice
- We reserve the right to refuse any order at our discretion
2. Orders
- Orders must be placed a minimum of 7 days in advance. If you require something at short notice I will do my best to accommodate but cannot guarantee availability
- A non-refundable deposit of 50% is required to confirm your order
- Final payment is due on pickup/delivery date
- We are not responsible for incorrect order details provided by the customer
3. Allergens & Dietary Information
- All our products are vegan, however they may come into contact with allergens including, but not limited to, nuts, gluten and dairy
- We do not guarantee an allergen-free kitchen
- It is the customer's responsibility to notify us of any food allergies before placing an order
4. Pricing & Payment
- All prices are listed in GBP and are subject to change without notice
- We accept cash/online payments
- Payment must be received on delivery, unless otherwise agreed
5. Pickup & Delivery
- Pickup times must be confirmed at the time of ordering
- If you are late for a scheduled pickup, we cannot guarantee product freshness
- Local delivery is available upon request, and may be subject to a delivery fee
- We are not liable for damage to products once they leave our premises or delivery vehicle
6. Intellectual Property
- All content including images, logos and product designs are the property of The Gentle Bakery and may not be used without written permission
7. Limitation of Liability
- We shall not be liable for any indirect, special, incidental or consequential damages, including food allergies or misuse of products
8. Governing Law
- These Terms shall be governed in accordance with the laws of the United Kingdom
9. Contact Us
For questions about these Terms or your order, please contact us:
The Gentle Bakery
thegentlebakery@hotmail.com
07730 56751
21 Leatherbottle Way, Storrington, RH20 3GT